Customer Protection Framework

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Customer Protection Framework

At CBC Finance, we take priority in the protection of our customer’s best interests and most importantly to maintain a long-lasting relationship with unshakable trust. With our carefully created Customer Protection Framework (CPF) introduced by the Central Bank of Sri Lanka, we reinforce top-level customer confidence when partnering with us as a trusted financial partner.

Downloads

FBA Direction No.1 of 2018

Customer Complaint Handling Procedure

Financial Literacy Knowledge For Customers

Advertisements and Notices on informal money remittances

Island-wide Poster campaign on Prohibited Schemes (Pyramid Schemes)

Notices to the Public